[Procedures and Usage Guidelines]
- Exchanges and returns can be requested at 'CS > CONTACT US'.
(CONTACT US can be found in the 'Menu > CS' category or at the bottom of the site.)
- Please select CONTACT US > Write > PRODUCT INQUIRY and ask us about the order number, product name, product quantity, return reason, etc. with a photo or video that can confirm the reason for exchange/return. I will let you know the next step after checking.
*Please note that requests for exchange/return may be rejected if you send the product without inquiry.
※Notes
- To request an exchange/return for missing or defective products, video evidence of the package unboxing showing all inclusion is required. Exchange and return requests may be denied without the video.
- The unboxing video shall show all sides of the box before opening and contain the entire opening process.
- In the case of products with random components, the exchange product will also be sent randomly during exchange.
- In the case of product defects, scratches, presses, and scratches less than 5 mm and marks that may be found in the product process may not be subject to exchange or return. (Follow commercial practices.)
- Non-portrait defects such as the back, background, etc. and scratches, presses, and prints that may occur during the process may not be subject to exchange or return. (Follow commercial practices.)
- All products can only be exchanged/returned if the defect is visible without light reflection.
- Due to the nature of the material, defects such as deformation of shape or adhesion between PVCs may occur due to the influence of the surrounding environment (temperature. humidity), and thus may not be subject to exchange or return. (Follow commercial practices.)
- If you want to return the product, please send it as it has been received. (tags, labels, price tags, etc.)
- Exchanges and returns due to customer's simple change of mind and order mistakes are possible, but the customer has to bear all the repackaging and shipping costs incurred accordingly.
- Please note that the customer will be responsible for all expenses incurred in returning the product without going through an exchange/return procedure through 'CONTACT US'.
[Exchange/Return Eligibility and Period]
- The product must have been purchased from KGUDZ Mall, and as a principle, exchanges/returns should be for the same product.
- In cases where the product's details are different from the details indicated or advertised, or implemented differently from what was ordered (within 3 months from the day the product was received, or within 30 days from the day the fact was known or could have been known)
- If a product different from the one ordered has been delivered or there is a missing item in the product delivered
- If the product is damaged during delivery or there are manufacturing defects (faulty)
- In case of a simple change of mind, you must apply for an exchange/return within 7 days after the delivery is completed.
[Cases where Exchange/Return is not possible]
- If the product was not purchased from KGUDZ Mall
- If more than 7 days have passed since the date of delivery completion in case of exchange/return due to a simple change of mind
- If the value of the product has decreased (damage to packaging/shipping label, washing, product stains, perfume odor, deodorant, damage to gifts, damage to components, signs of use, etc.)
- If the value of the product has significantly decreased due to the customer's use or partial consumption
- If the value of the product has significantly decreased to the extent that it is difficult to resell it over time (removal of product barcodes, repairs, etc.)
- If there are no exchange stocks available due to limited quantity, limited period, and non-reproduction, etc.
- In case of products that have announced that exchange/refund is not possible on the product detail page, such as event items, discounted products, and custom-made products
- If there are signs of use or damage even if the product is returned due to misdelivery or defects
Furthermore,
- The color of the product you received may differ from the color you saw on the monitor due to influences such as photo shooting or resolution; therefore, it cannot be a reason for exchange or return.
- If there are special prints or patterns on a product, it may look different from the images on the product detail page. This also cannot be a reason for exchange or return.
- It might be difficult to process exchanges or returns regarding gifts that are missing, which were given through events or promotions.
- Due to the nature of all products, the stock can run out early, and for this reason, exchanges or returns due to a simple change of mind might be challenging.
- Exchanges and returns comply with regulations based on the Act on Consumer Protection in Electronic Commerce, etc., in South Korea.
[Exchange/Return Shipping Fee]
- Simple change of mind: The round-trip shipping fee from return to exchange is borne by the customer.
-Product defects such as delivery errors, damage, defects, etc. : KGUDZ bears the shipping cost.
For detailed inquiries, please use CS > CONTACT US.
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